Refund policy
Return and Refund Policy
Returns
Return requests must be made within 30 days of purchase. Products must be unopened, unused, undamaged and in their original retail packaging. We do not accept returns on sale items. Returns require prior authorization; items sent without approval may be refused.
Accepted returns are issued as store credit. Cash refunds are not provided. Store credit may be used toward another product available in the shop.
How to request a return
- Email info@phisupply.us with your order number, the products you wish to return and the reason for the request.
- If approved, we will send instructions for returning the products.
- You may arrange return shipping at your own cost. Alternatively, we can provide a return shipping label for an additional CAD $35. If the return passes inspection, the label cost will be deducted from your store credit. If the return is not accepted, you may be invoiced for return and redelivery label costs.
- Once received, the products will be inspected. We will let you know whether the return is accepted.
- If accepted, store credit will be issued for the amount paid for the returned product.
Returns may be refused if products are opened, used, worn, damaged, missing original labels or tags, not in their original packaging, or returned without prior authorization.
Damaged, defective or incorrect orders
Report a shortage, incorrect item, shipping damage or product defect in writing within 10 days of delivery. Include your order number and relevant photos. Contact info@phisupply.us for assistance.
Questions
Customer care is available Monday–Friday, 10 am–5 pm Eastern Time, excluding holidays. Email info@phisupply.us or call 888-242-9944.