Terms of service

Terms & Conditions

These terms apply to quotations, orders and sales through this online shop. By using the website or placing an order, you agree to these terms, subject to any consumer rights that cannot be excluded by law.

1. Use of products and services

Products and services may not be used for an illegal or unauthorized purpose or in violation of applicable laws or regulations. A breach may result in cancellation of an order or termination of service.

2. Shipping and freight charges

Shipping charges displayed at checkout may differ from our actual transportation or fulfillment costs. Where permitted by law, we may adjust shipping arrangements, require payment in advance, or delay or cancel an order for reasonable reasons, including payment issues, inability to fulfill, suspected fraud or inaccurate information.

3. Duties, Import & Processing Fees

Applicable Canadian orders may include a Duties, Import & Processing Fee, clearly displayed and collected at checkout. The fee is intended to cover estimated customs duties, import charges, customs clearance, brokerage, handling and related processing expenses. It is an estimate and may not equal the exact amount assessed by customs authorities, carriers, brokers or other third parties. The amount may be based on order value and other applicable factors.

You will not be responsible for additional covered duties, customs, brokerage or import-processing charges beyond the fee collected at checkout. If actual covered charges exceed the amount collected, we will be responsible for the difference. The fee may include administrative, processing, brokerage, clearance and handling costs and does not necessarily represent a government-imposed duty or tax. By placing an order, you acknowledge the fee displayed before purchase.

4. Carriers and delivery

We may select the carrier and shipping method unless a specific service is offered and selected at checkout. Delivery may be delayed by carriers, customs authorities, weather, address errors or events outside our reasonable control.

5. Product warranties and information

We resell products made by third-party suppliers. Except where expressly stated or required by law, we do not provide a separate manufacturer’s warranty. Any manufacturer warranty is subject to that manufacturer’s terms. We make reasonable efforts to provide accurate product information, but some specifications and compliance information are supplied by third parties.

6. Returns, shortages and damage

Inspect your order promptly. Report shortages, incorrect items, shipping damage or product defects in writing within 10 days of delivery. Returns and exchanges require compliance with our Return and Refund Policy and authorization where required. Unauthorized returns may be refused. Returned items must be the same items originally shipped and must not be altered, substituted, used or modified, except as needed to document a reported defect.

7. Refused or undeliverable shipments

If delivery is refused or a shipment is returned because of an incorrect or incomplete address, failure to accept delivery or another circumstance attributable to you, you may be responsible for return shipping, reshipping, handling or other costs, where permitted by law.

8. Delays beyond our control

We are not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, government action, customs delays, strikes, transportation interruptions, shortages, supplier delays or carrier delays. We may delay, allocate or cancel affected orders where reasonably necessary.

9. Order acceptance and pricing

An order submitted through the website is an offer to purchase. We may accept, reject, limit or cancel an order where permitted by law, including for pricing errors, inventory shortages, suspected fraud, payment issues, shipping restrictions or inability to fulfill. Prices may change before an order is completed. If a material pricing error is found after submission, we may contact you to proceed at the corrected price or cancel the affected item or order and issue any applicable refund.

10. Order cancellation or modification

Orders may not be cancelled, modified, rescheduled or assigned after processing or fulfillment has begun without our authorization. Where permitted by law, reasonable costs incurred for an authorized change may be charged.

11. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from the purchase or use of products. Nothing in these terms limits a consumer right or liability that cannot legally be limited.

12. Technical advice

Technical advice and product recommendations are provided for general information unless expressly stated otherwise. You are responsible for determining whether a product is appropriate for your intended use and for following manufacturer instructions, professional requirements and applicable laws.

13. Export and restricted uses

Products may be subject to export, import, re-export, sanctions, embargo or trade-control laws. You agree not to transfer, resell, export or use products in violation of applicable restrictions and are responsible for obtaining any permits required for a later transfer or export. Products may not be knowingly supplied for prohibited military, weapons, chemical, biological, nuclear, missile or other restricted uses where prohibited by law.

14. Privacy

Use of this website and purchases are also subject to our Privacy Policy, which describes how information is collected and used.

15. Address accuracy and lost or delayed packages

You are responsible for providing a complete and accurate shipping address. Contact us promptly if a correction is needed; we cannot guarantee changes once fulfillment begins. We will reasonably assist with shipment inquiries or carrier claims, but delivery estimates and claim outcomes depend on the carrier and service selected.

16. P.O. boxes

Some products, carriers or shipping services may not be available to P.O. boxes. We may decline or cancel orders that cannot be delivered to the address provided.

17. Governing law and changes

These terms and transactions with the seller are governed by the laws applicable to the seller, subject to mandatory consumer rights and protections. We may update these terms periodically. The version in effect when an order is placed generally applies to that transaction unless a change is required by law.

Contact

Questions about an order, shipping or these terms? Email info@phisupply.us or call 888-242-9944.