Customer Care for Canada

Order processing and tracking

Orders received by 2 pm Eastern Time on business days are processed for shipment the same day after order confirmation. Orders received after 2 pm are processed the next business day. Orders are not processed on weekends or holidays.

When your order ships, we email a tracking number. Please allow up to 48 hours for tracking information to appear. Shipping rates are calculated and shown at checkout.

Duties, Import & Processing Fee

Orders delivered to Canada may include a Duties, Import & Processing Fee shown and collected at checkout. This estimated fee is intended to cover import-related costs such as customs duties, import charges, customs clearance, brokerage, handling and related processing. The amount may be based on order value and other applicable factors, and may not equal an amount assessed by a government authority or carrier.

The fee is intended to cover the listed import-related charges so customers are not asked to pay additional covered charges on delivery. If actual covered charges exceed the amount collected, PhiProducts.ca is responsible for the difference. Review the fee shown at checkout before placing your order.

Returns and exchanges

Return requests must be made within 30 days of purchase. Items must be unused, unworn, undamaged and in their original retail packaging. Sale items are not eligible. Returns are issued as store credit only; cash refunds are not offered. Exchanges are processed within three business days after the returned items are received.

Please contact Customer Care and receive return instructions before mailing anything. You may arrange return shipping at your own cost, or request a return label for CAD $35; if the return is accepted, the label cost is deducted from store credit.

Order problems

If an item is missing, damaged, defective or incorrect, contact Customer Care as soon as possible. For a damaged or open package, report the issue within five days of delivery and include your order number and photos of the outer box.

Contact Customer Care

Email info@phisupply.us or call 888-242-9944, Monday to Friday, 10 am–5 pm.